FAQ's

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frequently asked questions

Do you take walk-ins?

To get same day testing, simply purchase your lab order either online from our website or over the phone with one of our care counselors. Once your order has been placed, you can get tested immediately at any of our local and discreet collection facilities without an appointment. No other patients at the testing center will know your reason for visiting other than to give a routine urine and blood sample.

How do I get my test results?

Your test results are accessible through a secure login unique to your order, updated 24 hours a day including partial results. Once your final results are available, you’ll be notified by email discreetly. Test results are expedited as a rush order and typically process just 24-72 hours after visiting the collection facility. If you have questions about your results or require a treatment consult, our care counselors are just a phone call away. Nothing will ever be sent to your home or healthcare provider to respect your privacy.

Are my results confidential?

Our process is 100% confidential and HIPAA compliant. Your lab order and results will never be disclosed to your healthcare provider or personal doctor. All personally identifiable information is kept secure and encrypted while ordering your test and getting your results online or by phone. We are in compliance with all state and federal regulations governing the reporting of positive test results to ensure you are not contacted in the event of a reactive test.

Do you offer treatment?

We offer treatment options for patients who test positive for chlamydia, gonorrhea, or trichomoniasis. If you receive a positive result, simply call and speak with a care counselor to schedule a phone consult with a physician. Medication can be called into your local pharmacy, and no office visit is needed. We are partnered with physicians at PWNHealth so treatment can be prescribed if appropriate in all states. You must have a positive result before treatment can be authorized. The physician consult fee is $65.

What does the charge show up as on my bank statement?

Your privacy is our utmost concern. We understand the sensitive nature of testing, therefore our company name or anything related to health testing will not be displayed on your statement. Our service shows up as a one time payment to “SFHT” and will not be identifiable to your order. If you prefer even more privacy, pre-paid gift cards can be used as well.

Do I need an appointment after ordering?

No appointments are required at the collection facility after you have ordered your test. Your lab order is valid for 90 days and can be used immediately once your order has been placed. Typically your entire visit will take no more than 15-30 minutes.

What can I expect when I get to the collection site?

We understand that health testing can be a sensitive experience and you should expect a high degree of privacy. We utilize Quest Diagnostics collection sites that are discreet and nondescript. This means you will never be singled out for getting tested, and nobody in the lobby will know your reason for visiting. You will never be sent to a public clinic, health department, or doctors office.

What can I expect when I get to the collection site?

We understand that health testing can be a sensitive experience and you should expect a high degree of privacy. We utilize Quest Diagnostics collection sites that are discreet and nondescript. This means you will never be singled out for getting tested, and nobody in the lobby will know your reason for visiting. You will never be sent to a public clinic, health department, or doctors office.

Can I switch testing sites?

We understand that health testing can be a sensitive experience and you should expect a high degree of privacy. We utilize Quest Diagnostics collection sites that are discreet and nondescript. This means you will never be singled out for getting tested, and nobody in the lobby will know your reason for visiting. You will never be sent to a public clinic, health department, or doctors office.